FREQUENTLY ASKED QUESTIONS
1. Are there any particular care instructions?
All the pieces are food-safe and suitable for storing liquids, unless otherwise noted in the product description (only very particular pieces such as those made with the RAKU technique, would be not food-safe). All glazes used are lead-free.
Pieces with sensible parts (like handles) should be handled carefully and if cleaned in the dishwasher, special attention should be paid so that they don’t touch anything else during the program to avoid chipping. We do not recommend baking or broiling in them because some of the pieces with very thin walls may not withstand abrupt temperature changes.
We put our pieces in the microwaves on a daily basis and they work perfectly fine.
Clays used in OJEA STUDIO are either stoneware or porcelain. They both are high temperature clay bodies with a very low porosity when fired, however they may not be completely impermeable unless glazed. The unglazed bottoms of the pieces may slightly absorb liquids or retain stains.
Please be reminded that in pieces finished with matte glazes fingerprints may remain visible after handling.
2. What are the payment options?
There are three different ways to make a secure payment in the shop:
1. Using credit or debit card through the secure Paypal system. No Paypal account is necessary. To use this method, choose the Paypal option in the checkout page. It will redirect you to the Paypal site. There, you should choose the “Don’t have a Paypal account” option in the bottom, and will be asked to introduce your credit card details.
2. Using your Paypal account. To use this method, choose the Paypal option in the checkout page. It will redirect you to the Paypal site. There, you should introduce your Paypal account info.
3. Direct bank transfer. If you choose this option, our bank account information will be provided upon checkout. The order will only be processed after the funds have cleared in our account. For faster processing times, please ask your bank to email the payment justification to info @ ojeastudio.com. If we do not receive the payment in our account within 2 business days after purchase completion, the order will be canceled.
3. How many kinds of shipments there are and how long does it take to get to destination?
All purchases are processed and ready for shipment within 3 to 5 working days after order confirmation.
Purchases will be delivered to the address provided by the client as “shipping address”.
The following table includes the prices and delivery times estimated for each destination.
Destination: Peninsular Spain and Portugal
Price: 9€, free for purchases above 200€
Estimated delivery time: 1 business day
Destination: Balearic Islands
Price: 9€, free for purchases above 200€
Estimated delivery time: 4-5 business days
Destination: Ceuta, Melilla and Canary Islands
Price: 25€
Estimated delivery time: 4-5 business days (minor islands 8 business days)
Destination: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland.
Price: 27 €
Estimated delivery time: 3-4 business days
Destination: Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Sweden.
Price: 27 €
Estimated delivery time: 8-10 business days
Other destinations: For deliveries outside the EU, please take into account that additional charges beyond our control may be applied at your countries’ customs office, please contact them for details.
Cost: 60 €
Estimated delivery time: 2-4 weeks, although varies with each country.
*If you need faster delivery, please contact info@ojeastudio.com and we’ll try to work it out, and let you know the conditions.
4. Do you accept custom orders?
We do not generally accommodate custom orders on demand. Ceramics is an art so it comes with a pinch of uncertainty. In order to ensure our clients full satisfaction we prefer to work on a portfolio basis. That being said, if you think you still might be interested in a bulk custom order, please email us to info@ojeastudio.com.
We are enthusiastically open to collaborations with restaurants, art galleries or other artists.
5. Where is your production located and under what standards?
All our pieces are hand made in our studio located in Vigo, in the beautiful Atlantic Coast of Galicia, Spain. They are the result of meticulous hard work in a happy environment.
We care a lot about the sustainability of what we do. All OJEA STUDIO pieces are designed and made to last, to be durable, resist trends and remain functional over time. All unfired clay scraps and the overspray from the glazing booth are recovered and recycled for reuse. Products are shipped with 100% recycled cardboard and paper, and GOTS and Fairtrade certified organic cotton bags.